As a homeowner, you expect the HVAC technician working on your system to fix and prevent issues, not to cause them!
But sometimes they make honest mistakes.
In part one of this series, we covered a mistake HVAC technicians can make that affects your home and how you should respond. In part two, we’ll cover the mistake that can affect your HVAC system.
Keep reading to learn more!
Accidents Happen
Your HVAC system is made of multiple, expensive parts. Some of these parts are delicate or located in vulnerable places. So when your HVAC technician services your system, they always run the risk of damaging these parts.
We’ve seen technicians accidentally “fry” motors, bend blades on fans, spill cleaning fluid on circuit boards, and more.
In the cases above, your system will lose its major functions, and the repairs will be expensive and time-consuming. They’re time-consuming because they require your technician to take complex electrical systems apart or drain your system of refrigerant before installing new parts.
If this happens in the middle of summer or winter, you can imagine you’ll be very uncomfortable until the issue is fixed.
What To Expect
If your technician breaks a mechanism, they should tell you. Ensure they take pictures of the damage, officially document it, and give you a copy of the report. They should communicate how bad the damage is and give you a timeline for repairs. Mind you, these repairs should be free!
Again, if it’s the middle of summer or winter, a good company should offer you portable cooling or heating systems to keep you comfortable while you wait.
Sometimes the technician can purchase the part, pick it up, and install it that day. Other times, their suppliers may not have your part in stock. This means you’ll have to wait a day or more before your system is up and running again. In this scenario, try to stay positive and focus on keeping you and your family comfortable until your HVAC system is repaired!
Absolute Heat & Air has provided superior-quality heating, ventilation, and air conditioning (HVAC) services in the Northwest Arkansas & Gainesville, Texas areas for over ten years. So if you’re experiencing any issues with your system, contact us by clicking here.
