Lic# TACLB00026502E-TX
Lic# HVACR1505090-AR
Lic# 176394-OK

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Lic# TACLB00026502E-TX
Lic# HVACR1505090-AR
Lic# 176394-OK

Customer Portal

How To Respond When Your HVAC Technician Makes This Mistake, Pt 1

 

Like most homeowners, when you think about an HVAC technician coming to work on your system, you think about them coming to fix an issue or to prevent one

 

Make no mistake, that’s what they are there to do! But.

 

Sometimes, when correcting your system’s issues, they can make mistakes that affect your home. When these things happen, you need to know how to respond.

 

Keep reading to learn more!

 

“Watch Your Step!”

 

Lay of the land – your furnace, like many others, is probably located in your attic. If you’ve looked up there, you’ve seen it standing or sitting on a piece of plywood supported by your rafters. And the spaces between your rafters are stuffed full of insulation with drywall at the very bottom. This drywall makes up your ceiling.

 

Dim lighting and insulation can cover your rafters, making it hard for techs to see where they’re stepping. If they make the wrong move, they can fall through the spaces between your rafters and bust a large hole in your ceiling. This can result in an injured tech, and drywall, insulation, and dust all over your rooms underneath.

 

That’s right, you could be watching a show one moment, and have a leg or two hanging above your head the next!

 

First, you should ask the technician if they’re okay and need medical assistance. If they’re unharmed, give them time to clean off and settle down, and let them know you’d like to speak with them after. When they’re ready, ask to speak with their field supervisor on the phone about their company’s home-damage policy. Save their field supervisor’s number and get their email address. For your records, take photos of the damage with a camera. 

 

Rest assured, a good HVAC company will have an excellent staff carpenter to fix the damage, free of charge. When you’re done speaking with their field supervisor, kindly ask the technician to clean as much of the mess as possible before they leave. In some cases, the technician may be able to finish the maintenance or repair they started. Or the company may send another technician the same day to finish the job.

 

Absolute Heat & Air has provided superior-quality heating, ventilation, and air conditioning (HVAC) services in the Northwest Arkansas & Gainesville, Texas areas for over ten years. So if you’re experiencing any issues with your system, contact us by clicking here.

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